GENERAL CONDITIONS OF SALE AND USE

INTRODUCTION

These general conditions of sale and use govern your use of the as tro-zodiaque .com website and your purchases thereon, and constitute a contract concluded between you and Astro Zodiaque ®. By using this website and making a purchase on it, you accept these general conditions of sale and use. Please ensure that you have read and understood these general conditions of sale and use before using our site.

CONFIRMATION

Upon receipt of your order, an electronic invoice will be sent to the email address you provided. It is important that you enter a valid email address when ordering. We recommend that you save this email to facilitate any possible exchanges with customer service in the future. The order confirmation (receipt) also constitutes your warranty and proof of purchase.

PAYMENT BY CARD

Pay securely with your Visa, American Express or MasterCard online. Your card information is transmitted directly to the bank and cannot be read or accessed by any entity other than your bank. Astro Zodiac ® does not charge any additional fees for card payments. However, your bank may charge additional fees depending on your card. When you pay for your purchases by credit card, the initial terms apply as soon as the card transaction is approved. If no payment is received after validation of your order, Astro Zodiac ® reserves the right to automatically cancel your order.

PRICES

All prices displayed on the Astro Zodiaque ® website include VAT, in accordance with current legislation. In the case of an order whose delivery address is located outside the EU, please note that VAT will be deducted upon validation of the order, or even before, depending on the country of delivery of the product. Please note that when shipping an order outside the EU, import duties and taxes may apply and are collected at the time of delivery to the shipping address. You will be responsible for paying these import duties and taxes if applicable. Please note that Astro Zodiaque ® has no control over these fees and, given that they vary from one country to another, Astro Zodiaque ® cannot know the amount. Astro Zodiac ® advises you to contact your local customs office for further information.

ORDERING PROCEDURE

Any orders placed on behalf of another person without their consent will be reported to the authorities. Astro Zodiaque ® reserves the right to modify prices and correct incorrect prices for any order, as well as for any finalized sale. If a price is incorrect, Astro Zodiaque ® may be forced to cancel the purchase and refund the amount paid in the best way possible. This procedure can be performed at any time.

Customers have the option to return the order within 15 days from the date of receipt. This right is only applicable when the product and its original packaging can be returned in the condition in which they were received. Any customer wishing to exercise their right of return must contact Astro Zodiaque ® to obtain the return address for the products. Return shipping costs are the responsibility of Astro Zodiaque ® . If you live in a geographic area where the National Postal Service does not allow returns, you may be required to pay for return shipping costs. If a product is damaged during transport, you should contact Astro Zodiaque ® within 15 days to obtain information regarding compensation.

PERSONAL INFORMATIONS

When you make purchases from Astro Zodiaque ® we record certain information about you to fulfill your order. Astro Zodiaque ® treats all personal information as confidential. You have a right of access to your data, and if certain information is incorrect, you can request its modification or deletion. Astro Zodiac ® may also use cookies, for example, to improve your experience on the Website.

PRODUCT INFORMATION

Astro Zodiaque ® reserves the right to adjust prices, charge additional costs, modify its range of products and associated information, without notice. The purpose of the product images and information texts offered by Astro Zodiac ® is to reflect the products as accurately as possible. Although we make every effort to ensure that all content published on this website is accurate, errors may occur. Astro Zodiac ® cannot guarantee that all product images accurately reflect the actual appearance of the products; All product images should be considered illustrative. Display of product images may vary depending on your computer's color settings.

DELIVERY AND CANCELLATIONS

Astro Zodiaque ® ships its products worldwide. Deliveries are made in cooperation with postal services and their partners. You have the right to cancel your purchases and return the delivered products by contacting Astro Zodiaque ® customer service or using the contact form available on the Astro Zodiaque ® website within 15 days from the date of delivery. receipt of the products, provided that the products have been unpacked and are in the same condition as when you received them. However, the customer assumes the risks associated with the transport of products returned to Astro Zodiaque ® .

As a customer, if you consider that the delivery of your order is so late that you no longer wish to finalize your order, it is your responsibility to cancel it. In cases where the order has been shipped, the customer is responsible for receiving it. Cancellation is not valid until the customer has confirmed it with Astro Zodiaque ® , by e-mail or by telephone. If a product is no longer available, Astro Zodiaque ® reserves the right to cancel the purchase and refund the amount paid to the customer. Astro Zodiaque ® will notify the customer in the event of replacement or availability of equivalent products.

CONDITIONS OF COMPLAINTS

As a customer, it is important that you check the goods and products carefully upon receipt of your package, to ensure that the products are not damaged and are correct. If your product has been damaged in transit, regardless of whether the damage is visible or concealed, you must report it to the carrier as soon as possible. If you receive your product and find that it is damaged or does not correspond to the model ordered, you must also contact us within 30 days of the date of receipt.

Any complaints must be made to our customer service using our contact form, available on the contact page. Please specify the order number and the reason for the complaint; we will get back to you quickly. The same goes for returns. Defective products returned to Astro Zodiac ® must be handled as if they had no defect. In any case, when returning, it is extremely important that the product is packaged so as not to be damaged during transport. Astro Zodiac ® reserves the right to replace defective products with identical models. If the product is no longer available, the customer will receive a full refund. If a returned product contains no errors or defects, Astro Zodiaque ® will return the product to the customer.

RESPONSIBILITY

The liability of Astro Zodiaque ® in the event of an error during delivery is limited to the existing conditions of sale. By way of example, and without limitation, Astro Zodiac ® assumes no responsibility, direct or indirect, concerning incompatibility problems, delivery times, periods of inactivity, loss of data, necessity to carry out additional work or any other damage of an economic nature.

FORCE MAJEURE

Astro Zodiaque® will be exempt from any liability for damages and other penalties in the event of impossibility of performing the contract, delay in its execution or circumstances beyond our control. Disclaimer factors to be considered include government intervention, application of new or amended laws, absence of state, war, fire, flood, disruption of labor, prohibitions, restrictions, sabotage, poor weather or transport conditions or lack of delivery from suppliers and the exposure of the company to criminal activities affecting its activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, in the Website and in the materials published thereon are owned by Astro Zodiaque ® , its affiliates or its licensors. Any use of the site or its content, including copying or storing this content, in whole or in part, for purposes other than your personal and non-commercial use, is prohibited without the authorization of Astro Zodiaque ® .

USER CONTENT

The Astro Zodiac ® website may include user-generated content, for example from social media applications. Astro Zodiaque ® does not claim the rights to this content (images, photos, videos, etc.) and assumes no legal responsibility for them. If, for example, you suspect a violation of copyright or other rights, or are otherwise offended by such content, please contact our customer service team.

RESERVATION OF PROPERTY

All products remain the property of Astro Zodiac ® until their full payment.

FRAUD

Any fraud will be reported to the authorities, and Astro Zodiaque ® reserves the right to cancel any purchase in case of suspicion.

TERMINATION

Astro Zodiaque ® reserves the right to terminate your account and/or your right to use the Astro Zodiaque ® website in its sole discretion, for example, if Astro Zodiaque ® suspects that you have violated these terms and conditions of use. This termination may be effected without notice.

CHANGES

Astro Zodiaque ® reserves the right to occasionally revise these general conditions of sale and use. Each time you order a product from us, the general conditions in force at the time of your order govern the contract established between you and Astro Zodiaque ® . We therefore recommend that you regularly consult this page to take note of the current general conditions to which you are bound.

These general conditions of use were updated on 12-10-2020.