How to track my order ?
Once your order has been shipped, you will receive a confirmation email with tracking information for your package.
To track the progress of your order, simply go to the “ Order Tracking ” tab on our online store and enter your tracking number.
How much is shipping ?
We offer you free shipping costs for all orders worth €40.
Otherwise, the costs will be €4.9 for shipments to mainland France.
How long will my order take to ship?
Your order is shipped within 24 to 48 hours . You will receive an e-mail confirming the shipment, from this receipt, you will be able to take into account the announced delivery times.
What are the delivery times ?
We are committed to shipping your orders quickly and reliably so that you receive your necklaces as soon as possible.
You will receive your order within 72 to 120 hours.
Can I modify my order?
Yes, as long as your order is not “ processing ”.
Can I cancel my order?
It is entirely possible to cancel your order within 24 hours after purchasing it on our site! If the order has already been processed, it will then be impossible to cancel it.
How long will it take for me to receive my refund?
Refunds take approximately 7 days if the order was placed by credit card. The refund will be immediate if the order was placed via Paypal.
I still haven't received my refund, is this normal?
Please inform us immediately by email if you have not received it after 14 working days at the following address: firstname.lastname@example.org